Planet Rock Casino Privacy Policy
This Privacy Policy explains how Planet Rock Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact our support team. It is intended to help you understand what information we handle and the choices available to you.
Planet Rock Casino is an online casino service for customers aged 18 and over in the United Kingdom. By using our website, you acknowledge that you have read this policy. Certain features may be subject to additional privacy notices, which will be presented when relevant.
Information We Collect
We collect information that is necessary to operate the casino, maintain account security, meet responsible gaming obligations and provide customer support. The information we collect may include:
- Identity details such as your name, date of birth and, where required, information used to verify your age and identity.
- Contact details such as your email address, telephone number and postal address.
- Account information, including login details, preferences, account history and communications with Planet Rock Casino.
- Financial and transaction information, such as deposits, withdrawals, payment method details, transaction references and information needed to investigate payment issues. Full payment card details may be handled by authorised payment providers rather than stored directly by us.
- Gaming information, including deposits, wagers, wins, losses, bonuses, limits, session activity and responsible gaming interactions.
- Technical information, including your IP address, device type, browser, operating system, language settings, time zone and details of how you interact with our website.
- Information from identity, fraud prevention, payment, analytics and customer support providers where this is relevant to your account or our services.
We may also receive information you choose to provide when you complete a form, enter a promotion, request assistance, participate in research or communicate with us through available channels. Please avoid sending unnecessary sensitive information.
How We Use Information
Planet Rock Casino uses personal information for specific and legitimate business purposes. These purposes may include:
- Creating and administering your casino account.
- Confirming your age, identity and eligibility to use particular services.
- Processing deposits, withdrawals, refunds and other account transactions.
- Providing games, bonuses, account features and customer support.
- Monitoring activity to identify suspicious behaviour, fraud, payment abuse, duplicate accounts and other security concerns.
- Supporting responsible gaming, including responding to requests for limits, breaks, account restrictions or self-exclusion.
- Improving website performance, usability, game presentation and customer communications.
- Sending service messages, account notifications and operational information.
- Sending promotional communications where permitted and where you have made the relevant choices. You can opt out of marketing messages at any time.
- Maintaining business records, resolving complaints, enforcing our terms and conditions, and responding to lawful requests.
Depending on the circumstances, our use of information may be based on providing the service you requested, meeting applicable legal or regulatory obligations, protecting our legitimate business interests, preventing harm or misuse, or obtaining your consent. Where we rely on consent, you may withdraw it, although this will not affect processing already completed before withdrawal.
Cookies and Similar Technologies
Planet Rock Casino uses cookies and similar technologies to help the website function and to understand how visitors use our services. Cookies are small files or identifiers stored on your device or accessed through your browser.
Some cookies are essential for account login, security, session management, payment flows and core website functions. Other technologies may help us remember preferences, measure performance, analyse traffic and improve our content. Subject to applicable requirements, non-essential technologies will be used according to the choices available through our cookie controls.
You can manage cookies through your browser settings or the controls provided on our website. Blocking certain cookies may affect login, game access, account features or other parts of the service. Information collected through cookies may be combined with account or technical information where this is appropriate and permitted.
Data Sharing
We do not disclose personal information indiscriminately. We may share relevant information with carefully selected parties when needed to provide the service, protect customers or operate our business. These parties may include:
- Payment processors, banks and financial service providers involved in deposits, withdrawals and payment checks.
- Identity verification, fraud prevention and security providers.
- Game studios, platform providers, hosting companies and technical service partners.
- Customer support, communications, analytics and information technology providers.
- Professional advisers, insurers, auditors and business partners where appropriate.
- Authorities, courts or other recipients when disclosure is required or permitted by applicable law.
Service providers are expected to handle information securely and only for authorised purposes. We may also share aggregated or anonymised information that does not reasonably identify an individual, for example to assess website performance or understand general usage trends.
Data Security
Planet Rock Casino uses administrative, technical and organisational safeguards designed to reduce the risk of unauthorised access, alteration, disclosure, loss or destruction of personal information. Measures may include access controls, secure transmission methods, authentication procedures, monitoring and staff guidance.
No online service can guarantee absolute security. You are responsible for keeping your account credentials confidential, using a secure device and notifying us promptly if you believe your account has been accessed without permission. We will take reasonable steps to investigate suspected incidents and communicate with affected individuals where this is required.
Data Retention
We retain personal information only for as long as it is reasonably needed for the purposes described in this policy. The appropriate period depends on the type of information, the reason it was collected, account activity, security considerations and any applicable record-keeping obligations.
When information is no longer required, we may delete it, anonymise it or place it beyond active use. Some information may remain in restricted archives for a further period where necessary to address disputes, prevent fraud, demonstrate compliance, protect legal interests or complete our internal records management processes.
Your Rights
Depending on your circumstances and applicable data protection law, you may have rights regarding the personal information we hold about you. These may include the right to:
- Ask for access to personal information and receive an explanation of how it is used.
- Request correction of information that is inaccurate or incomplete.
- Ask for deletion of information where there is no continuing reason for us to retain it.
- Request restriction of certain processing in appropriate circumstances.
- Object to processing based on particular grounds, including some forms of direct marketing.
- Request a copy of information provided by you in a commonly used electronic format where applicable.
- Withdraw consent where processing is based on consent.
These rights are not absolute, and exceptions may apply. For example, we may need to retain or use certain information to protect account security, prevent fraud, meet responsible gaming requirements or comply with a legal obligation. We may ask for information to confirm your identity before handling a request. You can also change marketing preferences by using the unsubscribe option in a promotional message or contacting our support team.
Third-Party Services
Our website may contain links, integrations or content provided by third parties, including payment services, game providers, advertising partners and social media platforms. Those services may collect information under their own privacy policies and terms. We encourage you to review those documents before using an external service.
Planet Rock Casino is not responsible for the privacy practices, security controls or content of third-party websites that we do not operate. A link or integration does not necessarily mean that we endorse the provider or its privacy practices.
International Transfers
Some service providers supporting Planet Rock Casino may process information in countries outside the United Kingdom. Where personal information is transferred internationally, we take steps intended to ensure that the information receives an appropriate level of protection and that suitable safeguards are used where required.
These safeguards may include contractual protections, internal security requirements, transfer assessments or reliance on an applicable legal mechanism. You may contact us for more information about international processing relevant to your request, subject to appropriate security and confidentiality considerations.
Policy Updates
We may revise this Privacy Policy when our services, technology, business arrangements or legal responsibilities change. The updated version will be published on the Planet Rock Casino website with a revised effective date where appropriate.
We encourage you to review this page periodically. If a change has a significant effect on how we use personal information, we will take reasonable steps to provide additional notice or request consent where this is required.
Contact Information
If you have a question about this Privacy Policy, want to exercise a privacy right or need help understanding how your information is used, please contact Planet Rock Casino at [email protected]. Please provide enough information for us to identify your account and understand your request, but do not include passwords or unnecessary payment details.
We will review privacy enquiries and respond within a reasonable period, subject to identity checks, the nature of the request and any applicable legal restrictions. If you remain dissatisfied, you may have the right to raise the matter with the relevant data protection authority in your jurisdiction.
Last updated: